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Chatbots Are the Future of CX According to Kellogg/Medill Professor

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In this episode with Jonathan Copulsky, Professor of Marketing at Northwestern’s Kellogg School of Management and Medill School of Journalism, you’ll learn about…

“All the things that I do, I learned from watching, observing, and sitting at the knee of others, so I think that’s important to pass on.”

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Tags: Technology, Customer Experience, Technology

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